ITSM Guiding 4D SVS SVC Practice Other All

Four Dimension

1. Which statement about value streams is CORRECT?
A. Each value stream must include all six value chain activities
B. Each value stream must be designed for a specific scenario
C. Each value stream must include all 34 ITIL practices
D. Each value stream must include suppliers or partners
(394) B
2. Which is described by the 'organizations and people' dimension of service management?
A. Workflows and controls
B. Communication and collaboration
C. Inputs and outputs
D. Contracts and agreements
(406) B
3. Which ITIL concept helps an organization to make good decisions?
A. Four dimensions of service management
B. Guiding principles
C. Service value chain
D. Practices
(409) B
4. Which dimension of service management considers how activities are coordinated?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes
(424) D
5. Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes
(446) C
6. Which of the four dimensions focuses on managing data in compliance with industry regulations?
A. Partners and suppliers
B. Organizations and people
C. Value streams and processes
D. Information and technology
(464) D