1. Which statement about value streams is CORRECT? |
A. Each value stream must include all six value chain activities B. Each value stream must be designed for a specific scenario C. Each value stream must include all 34 ITIL practices D. Each value stream must include suppliers or partners |
(394) B |
2. Which is described by the 'organizations and people' dimension of service management? |
A. Workflows and controls B. Communication and collaboration C. Inputs and outputs D. Contracts and agreements |
(406) B |
3. Which ITIL concept helps an organization to make good decisions? |
A. Four dimensions of service management B. Guiding principles C. Service value chain D. Practices |
(409) B |
4. Which dimension of service management considers how activities are coordinated? |
A. Organizations and people B. Information and technology C. Partners and suppliers D. Value streams and processes |
(424) D |
5. Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services? |
A. Organizations and people B. Information and technology C. Partners and suppliers D. Value streams and processes |
(446) C |
6. Which of the four dimensions focuses on managing data in compliance with industry regulations? |
A. Partners and suppliers B. Organizations and people C. Value streams and processes D. Information and technology |
(464) D |