Four Dimension 
| 1. Which statement about value streams is CORRECT? |
| A. Each value stream must include all six value chain activities B. Each value stream must be designed for a specific scenario C. Each value stream must include all 34 ITIL practices D. Each value stream must include suppliers or partners |
| (394) B |
| 2. Which is described by the 'organizations and people' dimension of service management? |
| A. Workflows and controls B. Communication and collaboration C. Inputs and outputs D. Contracts and agreements |
| (406) B |
| 3. Which ITIL concept helps an organization to make good decisions? |
| A. Four dimensions of service management B. Guiding principles C. Service value chain D. Practices |
| (409) B |
| 4. Which dimension of service management considers how activities are coordinated? |
| A. Organizations and people B. Information and technology C. Partners and suppliers D. Value streams and processes |
| (424) D |
| 5. Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services? |
| A. Organizations and people B. Information and technology C. Partners and suppliers D. Value streams and processes |
| (446) C |
| 6. Which of the four dimensions focuses on managing data in compliance with industry regulations? |
| A. Partners and suppliers B. Organizations and people C. Value streams and processes D. Information and technology |
| (464) D |