ITSM Guiding 4D SVS SVC Practice Other All

Other Practice

1. Which practice's purpose includes creating closer, more collaborative relationships?
A. Supplier management
B. Information security management
C. Release management
D. Service configuration management
(399) A
2. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?
A. Incident management
B. Service request management
C. Monitoring and event management
D. Change enablement
(411) C
3. Which practice nurtures links with stakeholders at strategic and tactical levels?
A. Supplier management
B. Relationship management
C. Continual improvement
D. Service level management
(413) B
4. Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.
A. organizations
B. outcomes
C. relationships
D. services
(421) D
5. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
A. Deployment management
B. Continual improvement
C. Monitoring and event management
D. IT asset management
(427) D
6. What is defined as "any component that needs to be managed in order to deliver an IT service"?
A. An event
B. An IT asset
C. A configuration item
D. A change
(442) C
7. Which is the definition of an IT asset?
A. Any financially valuable component that contributes to a service
B. Any request from a user that is a normal part of service delivery
C. Any component that needs to be managed to deliver a service
D. Any change of state that has significance for the management of a service
(445) A
8. Which practice has a purpose that includes managing authentication and nonrepudiation?
A. Information security management
B. Supplier management
C. Service configuration management
D. Relationship management
(451) A