Other Practice 
| 1. Which practice's purpose includes creating closer, more collaborative relationships? |
| A. Supplier management B. Information security management C. Release management D. Service configuration management |
| (399) A |
| 2. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents? |
| A. Incident management B. Service request management C. Monitoring and event management D. Change enablement |
| (411) C |
| 3. Which practice nurtures links with stakeholders at strategic and tactical levels? |
| A. Supplier management B. Relationship management C. Continual improvement D. Service level management |
| (413) B |
| 4. Identify the missing word in the following sentence. The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed. |
| A. organizations B. outcomes C. relationships D. services |
| (421) D |
| 5. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service? |
| A. Deployment management B. Continual improvement C. Monitoring and event management D. IT asset management |
| (427) D |
| 6. What is defined as "any component that needs to be managed in order to deliver an IT service"? |
| A. An event B. An IT asset C. A configuration item D. A change |
| (442) C |
| 7. Which is the definition of an IT asset? |
| A. Any financially valuable component that contributes to a service B. Any request from a user that is a normal part of service delivery C. Any component that needs to be managed to deliver a service D. Any change of state that has significance for the management of a service |
| (445) A |
| 8. Which practice has a purpose that includes managing authentication and nonrepudiation? |
| A. Information security management B. Supplier management C. Service configuration management D. Relationship management |
| (451) A |