ITSM Guiding 4D SVS SVC Practice Other All

Service Value Chain

1. Which value chain activity ensures that ongoing service activity meets user expectations?
A. Plan
B. Engage
C. Obtain/build
D. Deliver and support
(398) D
2. Which service value chain activity deals with the purchase of new products?
A. Engage
B. Obtain/build
C. Plan
D. Improve
(438) B
3. Which is included in the purpose of the 'improve' value chain activity?
A. Ensuring the continual improvement of practices across all value chain activities
B. Ensuring that services continually meet expectations for quality, costs, and time to market
C. Ensuring a shared understanding of the improvement direction for services across the organization
D. Ensuring continual engagement and good relationships with all stakeholders
(440) A