Service Value Chain 
| 1. Which value chain activity ensures that ongoing service activity meets user expectations? |
| A. Plan B. Engage C. Obtain/build D. Deliver and support |
| (398) D |
| 2. Which service value chain activity deals with the purchase of new products? |
| A. Engage B. Obtain/build C. Plan D. Improve |
| (438) B |
| 3. Which is included in the purpose of the 'improve' value chain activity? |
| A. Ensuring the continual improvement of practices across all value chain activities B. Ensuring that services continually meet expectations for quality, costs, and time to market C. Ensuring a shared understanding of the improvement direction for services across the organization D. Ensuring continual engagement and good relationships with all stakeholders |
| (440) A |