|1. Which value chain activity ensures that ongoing service activity meets user expectations?|
D. Deliver and support
|2. Which service value chain activity deals with the purchase of new products?|
|3. Which is included in the purpose of the 'improve' value chain activity?
|A. Ensuring the continual improvement of practices across all value chain activities
B. Ensuring that services continually meet expectations for quality, costs, and time to market
C. Ensuring a shared understanding of the improvement direction for services across the organization
D. Ensuring continual engagement and good relationships with all stakeholders