ITSM Guiding 4D SVS SVC Practice Other All

Service Value System

1. Which TWO are inputs to the service value system?

1. Demand
2. Products
3. Value
4. Opportunity
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
(400) D
2. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
A. Service relationship management
B. Service consumption
C. The service value system
D. The 'release management' practice
(434) C