| 1. What is described by the service value system? |
| A. How all the components and activities of the organization work together as a system to enable value creation. B. Services based on one or more products, designed to address needs of a target consumer group. C. Joint activities performed by a service provider and a service consumer to ensure continual value cocreation. D. How to apply the systems approach of the guiding principle think and work holistically. |
| A |
| 2. Which includes governance, management practices, and Continual Improvement? |
| A. The service value system. B. The 'deliver and support' value chain activity. C. The 'focus on value' guiding principle. D. The 'value stream and processes' dimension. |
| A |
| 3. What describes how components and activities work together to facilitate value creation? |
| A. The ITIL service value system. B. The ITIL guiding principles. C. The four dimensions of service management. D. A service relationship. |
| A |
| 4. What includes governance as a component? |
| A. Practices. B. The service value chain. C. The service value system. D. The guiding principles. |
| C |
| 5. Which is NOT a component of the service value system? |
| A. The guiding principles. B. Governance. C. Practices. D. The four dimensions of service management. |
| D |
| 6. Which does the ITIL service value system discourage? |
| A. Organizational agility. B. Interfaces among practices. C. Coordinated authorities and responsibilities. D. Organizational silos. |
| D |
| 7. Which are elements of the service value system? |
| A. Service provision, service consumption, service Relationship Management. B. Governance, service value chain, practices. C. Outcomes, utility, warranty. D. Customer value, stakeholder value, organization. |
| B |
| 8. Which is NOT a component of the service value system? |
| A. Opportunity and demand. B. The service value chain. C. Continual Improvement. D. Governance. |
| A |