ITIL4 CDS

Practices for New Service
1.Change
2.Service Design
3. Software development
4.Service validation
5.Release
6.Deployment

Practices for User Support
1.Service Desk
2.incident
3.Problem
4.Knowledge
5.Service Level
6.Monitoring and event

Samples Exam 1
Question Answer

Samples Exam 2
Question Answer

All Sample Questions

Exercise


Practice Summary